Customer Service

Certainty Stores is committed to providing you outstanding customer service. We are always willing to listen to your suggestions and to provide prompt resolution to any problem you may experience, no matter if it may be no fault of our own.

We provide a multi-channel sales approach through our Online Outlet Shopping and Retail Outlet Store to offer the best of both worlds. Many customers choose the convenience of shopping online feature, while others choose the traditional method by utilizing our retail site located in Elkins, West Virginia.

We are committed to provide the same level or service through both channels and your satisfaction is important to us. We focus on one customer at a time and believe individual attention to your needs are important to develop a personal and long-lasting relationship with each and every customer.

We believe in "Live Customer Help" not an automated system, you can"Call In Your Order" during our normal business hours. Our vision is to make your experience more enjoyable and pleasant through both of our sales channels. You will receive the same personable service online as you would visiting our retail location in Elkins, West Virginia.

Feel free to contact any of our knowledgeable staff who cares about you: